Conditions of Use

Thank you for visiting the Europa web site. Europa Pets Limited provides you with access to this site and sells pet food to you subject to the Terms & Conditions set out on this web page.

Please read these conditions carefully before using this web site. By using this web site and / or placing orders using it you are agreeing to be bound by these conditions.

Correspondence Address

If you wish to contact us, we recommend that you either use the Contact Us web page or telephone us on our Local Rate telephone number 0845 658 0987 as this will enable us to provide you with the promptest response.

Alternatively you can write to us at:

Europa Pets Limited,

Unit 5,

Oakfield Trading Estate,

Oakfield Road,



WA15 8EJ

Company registration number: 8408831

Manufacturer registration number: GB 193 E1446

We aim to respond to general e-mail, telephone and written queries within one working day of receipt.

If we receive a specific complaint, we will consider the nature of the complaint and investigate and will respond to you formally within 21 days of receipt giving you the result of our enquiries and the actions we propose to take to address it.

Detailed Conditions

There are three sections to our Conditions of Use & Sale which are detailed below.

General Conditions

Conditions of Sale

Terms & Conditions for the Use of this Web site