In placing orders with Europa Pet Foods, you will need to share some of your personal information with us. By simply visiting the web site you are by technical necessity providing us with limited technical information about your computer and Internet connection. This Privacy Notice describes how we will use and / or share this information. By visiting this web site, you are accepting and consenting to the practices described in this Privacy Notice.
We process the information we collect from customers to handle orders, deliver products, process payments, communicate with you about orders, and inform you about products and promotions. We also use this information to improve and prevent or detect fraud or abuses of our website and enable third parties to carry out technical, or logistical activities on our behalf:
Here are the types of information we gather.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. It is up to you whether you accept these cookies, but we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
We do not sell your information to third parties.
If we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input. When transferring sensitive personal data (such as your payment card details) between computers, these are also transferred in an encrypted form. When we transfer such information in unencrypted form, we send only part of the details in order to minimise the risk of your details being intercepted and used fraudulently whilst still enabling you to (for example) recognise which credit card you have used to purchase our products.
It is important for you to protect against unauthorised access to your passwords or to your computer, either directly at your keyboard or through any network connections you may have. Be sure to sign off when you finish using a shared computer.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of the Bulletin Board on our web site.
You provide most of such information when you order from us, register for the Bulletin Board or communicate with us by phone, e-mail or otherwise. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information and details of addresses that purchases need to be shipped to (including address and phone number). We may also collect information about your access to our site and the pages you view based upon this information and / or any user-id and password that you use to access parts of our site and / or the cookies we may provide during your visits.
In order to be able to access our web site, by necessity you need to provide us with some technical information (such as an Internet Protocol – IP address). Other information may be provided by your web browser (e.g. the type of web browser you are using and the web page that you used to access our site) – if you are concerned about this optional information being passed to sites that you visit, then utilities are available to filter it out.
We may receive feedback information about you from the third party organisations that we use to process your orders e.g. details about how the driver should find your address. We may also receive information relating to credit card payments that you have made for product that you order from us. We may use this information to update our records in order to provide better customer service to you and e.g. deliver your next purchase or communication more easily.