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Shipping, Returns & Cancellations

Thank you for visiting the Europa web site. Europa Pets Limited provides you with access to this site and sells pet food to you subject to the Terms & Conditions set out on this web page.

Please read these conditions carefully before using this web site. By using this web site and / or placing orders using it you are agreeing to be bound by these conditions.

Delivery

The goods will be delivered to you, the buyer, at the address provided by you on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods. The risk in the goods shall pass to you upon delivery at this address.

Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.

Please examine your good at the time they are delivered - any damaged or defective goods must be rejected at the time of delivery. If you believe that you have not received all the goods we have dispatched, you must accept the goods that have been delivered and notify us as soon as possible and in any case within 2 working days of delivery so that we have the opportunity to enquire with the delivery chain to find out what has happened.

If you have received damaged or defective goods, or if you have had short delivery, then we will either provide goods not delivered or provide replacement for damaged or defective goods or refund the purchase price (if paid) of missing, damaged or defective goods at our option and our liability for short delivery, damaged or defective goods shall be strictly limited to this. If we have not been notified within this period then the goods will deem to have been delivered undamaged, without defect and in accordance with the dispatch.

Notwithstanding these contractual conditions, we are proud of the quality of our products and want you and your pet(s) to be happy with the products you have purchased from us. In the event of any dissatisfaction other than described above, please contact us and without prejudice to the contract we will see what we can do to put things right.

Returns

The right to cancel the contract by giving notice under The Consumer Protection (Distance Selling) Regulations 2000 does not apply to any contract entered into through our direct order facility by virtue of the nature of the goods supplied which are liable to deteriorate within the meaning of Regulation 13 (c).

If there is any reason that you are unsatisfied with the goods you receive direct from us, please contact us using the methods described above, and we will do our best to rectify the situation to your satisfaction.

The quality of products is guaranteed up to the Best Before date. The Company does not operate a Sale or Return policy. Products will only be collected if there is a quality problem.

Cancellations

You have the right to cancel your order in the first 24 hours although a shipping charge will apply if the order has already been processed.